Refund Policy

At Zelvitt, we strive to provide you with an exceptional shopping experience. If something does not meet your expectations, please review our return and refund policy below:

Return Period

You have up to 30 days after receiving your product to request a return.

Return Conditions

For your return to be accepted, the item must meet the following criteria:

• The item must be in its original condition, with no signs of use or damage.
• All tags must be intact, and the item must be in its original packaging.
• Products such as underwear, personalized accessories, or discounted items are not eligible for return.

How to Request a Return

To start the return process:

1. Send an email to info@zelvitt.com with the subject “Return Request”.
2. Please provide the following information:

• Order number
• Product description
• Reason for return

Our team will respond within 48 business hours with the necessary instructions.

Return Costs

Return shipping costs are the responsibility of the customer.

Refunds

Once we have received and inspected the returned item, we will notify you whether your refund has been approved or rejected.

• Approved refunds will be processed within 10 business days and issued through the original payment method.
• The original shipping costs of the order are non-refundable.

Exchanges

If you wish to exchange an item, please follow the same return process and specify the desired item in your initial email.

Exceptions and Non-Refundable Items

• Discounted or sale items are non-refundable.
• We do not accept returns of items damaged due to improper use.

Contact

If you have any questions or need assistance, please contact us at info@zelvitt.com. We will be happy to assist you!