Privacy policy
Privacy Policy
This Privacy Policy describes how Zelvitt (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase from Zelvitt.com (the “Site”), or otherwise communicate with us (collectively, the “Services”).
For purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons.
We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as described below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses described below, we may use information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services.
When we use the term “personal information,” we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you submit directly to us through our Services may include:
- Basic contact details, including your name, address, phone number, and email address.
- Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information, including your username, password, and security questions.
- Shopping information, including items you view, add to your cart, or add to your wishlist.
- Customer support information, including information you choose to include in communications with us, such as when sending a message through the Services.
Some features of the Services may require you to provide certain information about yourself directly. You may choose not to provide this information, but doing so may prevent you from using or accessing certain features.
Information We Collect Through Cookies
We also automatically collect certain information about your interaction with the Services (“Usage Data”).
To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may also obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (for example, bank account information, credit or debit card information, and billing address) to process your payment, fulfill your orders, and provide you with the products or services you have requested, as necessary to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided to us by third parties, nor are we responsible for any third party’s policies or practices.
How We Use Your Personal Information
- Providing Products and Services: We use your personal information to provide the Services and perform our contract with you, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating returns and exchanges, and enabling you to post reviews.
- Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail, and showing you advertisements for products or services. This may include using your personal information to better tailor the Services and advertisements on our Site and other websites.
- Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
- Communicating with You: We use your personal information to provide customer support and improve our Services. This is in our legitimate interests to respond to you, provide effective services, and maintain our business relationship with you.
Cookies
Like many websites, we use Cookies on our Site.
For specific information about the Cookies we use in connection with operating our store through Shopify, please refer to Shopify’s Cookie Policy.
We use Cookies to operate and improve our Site and Services, including remembering your actions and preferences, conducting analytics, and better understanding how users interact with the Services.
We may also allow third parties and service providers to use Cookies on our Site to better tailor services, products, and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to configure your browser to remove or reject Cookies through your browser settings.
Please note that removing or blocking Cookies may negatively affect your browsing experience and may cause certain features and functionality of the Services to work incorrectly or become unavailable. Additionally, blocking Cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. These circumstances may include:
- Vendors or other third parties that perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping.
- Business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you direct us, request that we do so, or otherwise consent to our disclosure of certain information to third parties, such as to ship products to you or through your use of social media widgets or login integrations.
- Our affiliates or other companies within our corporate group, in our legitimate interests to operate our business successfully.
- In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations, including responding to subpoenas, search warrants, and similar requests, to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
During the past 12 months, we may have disclosed categories of personal information and sensitive personal information about users for the purposes described in the sections “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information.”
User-Generated Content
The Services may allow you to post product reviews and other user-generated content.
If you choose to submit user-generated content to any public area of the Services, that content will be public and accessible by anyone.
Third-Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties.
If you follow links to websites that are not affiliated with or controlled by us, we recommend reviewing their privacy and security policies, as well as their terms and conditions.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect personal information from children.
If you are the parent or legal guardian of a child who has provided us with personal information, you may contact us using the contact details below to request that such information be deleted.
Security and Retention of Your Information
We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights provided under applicable law regarding your personal information.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any rights available to you, please contact us at: